Refund & Return Policy

Chings Cat accepts eligible return requests for unused physical products within 7 days of delivery. The item must be in its original condition with its packaging, accessories and tags. Proof of purchase is required.

To request a return, contact us before sending the item back. Products returned without approval may not be accepted. Personalised products, hygiene-sensitive goods, damaged items caused by misuse and final-sale items are not eligible unless they arrived defective or incorrect.

After the returned item is inspected, an approved refund will be sent to the original payment method. Bank or payment-provider processing times may apply. Original shipping charges are not refundable unless the item was defective, damaged in transit or incorrect.

Digital courses and downloadable access are not refundable after the access email or private link has been delivered, except where access cannot be provided or applicable law requires otherwise.

For questions, contact Chings Cat at support@chingscat.com.